@Plasnart @mudski
You blokes had a very very good run in my books compared to the saga I went through for both my place few years go and as I type this, my mums place (ongoing).
The incompetence is strong with this one fellas, believe me. Incredible tale of blame game towards us, where at every end the fault was on their end...
What was meant to be a simple ADSL2/Phone plug 'n play transition to NBN, turned into a clusterf**ck of such magnitude, I cannot even attempt to type it out.
I began recording conversations with them when I realized the IQ level of who I'm dealing with. Over 50 minutes of calls, where at every end there is a "Oh shit we stuffed up" moment followed by back-paddling and silence/crickets on their side, which then turns into "hmm we don't know how to proceed here" moment.
When I ask some of the NBN fellas I've worked with recently, they said this is a pin in the ocean compared to what they deal with daily.